Travel Tips: Don’t be afraid to ask to fix a mistake
Hard Rock Cafe Manager fixed a prior problem by offering a Free appetizer. My mind was changed about Hard Rock Cafe from this one encounter. The evening meal time is more rowdy with dancing and singing and full of people enjoy the nostalgia all over the walls. The appetizer consisted of shrimp, chicken, potato skins, onion rings, and topped with a bean type roll and lettuce. The waiter had them hold the spicy sauces and prepare it a little different. The sauces were on the side. HUGE appetizer made a complete meal. I will go back.
The back story:
A month before I had stopped into the Hard Rock Cafe next to a Techventure Conference during the lunch break. The prices were a bit high for lunch but we were to get a discount. It was so dark the menu was impossible for me to read. They had a burgers but was told they only cooked them well done which to me means they are dry and not juicy. I picked the California Club because I loved that sandwich at T.G.I.Fridays. Well it was chicken and not turkey and it really did not taste that good. Decided I would not return.
Later I was looking at the bill and the percentage and it was incorrect. Went back at the end of the day and the manager on duty then said he would fix it and my credit card would be credited. After waiting for the credit that never came, I decided next time I was near there to go back in and ask about it. When I did, Karen was on duty and said they don’t do credits back to credit cards. Different manager, different story.
Not a happy camper. After some discussion she said she could offer an appetizer free. Ok, that was a compromise and a lot more than the mistake. Asked if I could come back after the parks closed. YES
It was my birthday. I had a birthday button on. Did that make the difference? Don’t know. What was great is getting something for the mistake. Of course, the appetizer I got was the most expensive one but it was the only one that appealed to my taste. It turned out it was an incredible experience to change my whole outlook on the Hard Rock Cafe. Smart move Karen!
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Eileen Ludwig, travel writer of Freelance Tourist brings to the world insights about places to travel, discounts, Staycations, Restaurant Reviews, movie reviews, and fascinating tibits. She is owner of three other sites: Photography, Web Design School, and Social Media School Each are in different stages of development and evolution.
As a waiter, I can tell you that no one loses when I give you something for free. You get to enjoy the free food, I likely regained my lost tip, and the management gets a customer more likely to come back in the future (the cost of what we give you for free is usually negligible in the grand scheme of things). So just ask us to make something right and it usually will be fixed!
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